Digital Products

Story'd offers instantly accessible digital products, including toolkits, worksheets, and guides. Due to the nature of digital goods, all sales are final. Once a product has been purchased and the download link has been provided, we are unable to offer refunds, returns, or cancellations.

We will, however, review requests on a case-by-case basis under the following circumstances: if you accidentally purchase the same product more than once, we will gladly refund the duplicate transaction. If you experience a technical problem that prevents you from downloading or accessing the product, and our support team is unable to resolve the issue for you, we will also review your request.

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Consulting and Strategy Sessions

For one-on-one consulting services, including Storylab sessions and Brand Story Bank projects, cancellations or rescheduling requests must be made at least 24 hours in advance. Cancellations made within 24 hours of the scheduled session will not be eligible for a refund. Where a project has commenced and work has been delivered, refunds will not be issued for completed portions of the engagement.

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Training and Workshops

For group training sessions and workshops, cancellations must be made at least 48 hours in advance to receive a full refund. Cancellations made within 48 hours of the session start time will not be eligible for a refund, though you are welcome to transfer your booking to a future session where availability permits. Story'd reserves the right to reschedule or cancel a session due to unforeseen circumstances, in which case a full refund or transfer will be offered.

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How to Request Support

If you have any questions about your purchase, or feel your situation warrants an exception, please get in touch at annie@getstoryd.com. We are committed to resolving any concerns fairly and promptly.